Terms & Conditions

1. About These Terms

These Terms & Conditions apply to all repair, replacement, pickup-drop and on-site services provided by Byte Gear Solution ("we", "us"). By booking a service through our website, phone, WhatsApp or email, you agree to these terms.

2. Independent Service Provider

Byte Gear Solution is an independent, third-party repair service provider. We are not an authorised service centre of any laptop, computer or printer brand. All brand names and logos used on this website belong to their respective owners and are used only to describe the devices we repair.

3. Diagnosis & Estimates

• Every device is inspected before repair. The estimated cost is shared with you before any work begins.
• Repair starts only after your approval. If you decline the estimate, the device is returned in the same condition; a nominal inspection/visit charge may apply where informed in advance.
• Hidden faults found during repair (for example liquid damage or further board faults) will be communicated and require fresh approval.

4. Pickup, Drop & Doorstep Service

• Pickup and drop are scheduled at a mutually convenient time. Please share accurate address and contact details.
• Please remove SIM cards, memory cards, pen drives and other accessories before handing over your device, unless asked to include them.
• A pickup receipt / job sheet is provided when we collect your device. Keep it safe for tracking and delivery.

5. Data & Privacy

Please back up your data before handing over your device. While we take every care, Byte Gear Solution is not responsible for loss of data, software or settings during diagnosis or repair. Operating system installation or storage replacement may erase data. Personal details you share with us are used only to deliver and support your service.

6. Spare Parts

We use genuine or high-quality compatible parts depending on availability and your choice. Replaced (old) parts can be returned on request at the time of delivery, except parts exchanged under a buy-back / exchange price.

7. Warranty

• Warranty on repairs and replaced parts is as mentioned on your official Byte Gear Solution invoice.
• Warranty covers the same fault on the same part only. It does not cover physical damage, liquid damage, burn marks, tampering, or repairs done by anyone else after our service.
• Software, virus and data-related work is not covered under hardware warranty.
• Always collect the official Byte Gear Solution invoice. Services taken without an official invoice are not covered for warranty, support or complaints.

8. Payments

Payment is due on delivery of the repaired device unless agreed otherwise. We accept cash, UPI and other digital payment methods. Please pay only against an official Byte Gear Solution invoice.

9. Uncollected Devices

If a device is not collected / accepted within 30 days of intimation that it is ready, we may charge storage fees. Devices left for more than 90 days may be disposed of as per applicable law after prior notice.

10. Limitation of Liability

Our liability for any claim relating to a service is limited to the amount paid for that service. We are not liable for indirect losses such as business loss, data loss or loss of use.

11. Cancellations

You may cancel a booking any time before repair work starts. Charges, if any, for inspection or pickup will be informed in advance.

12. Changes & Jurisdiction

We may update these terms from time to time; the version on this page applies to new bookings. Any disputes are subject to the jurisdiction of the courts of New Delhi.

13. Contact